Check out what people are saying about Shelle Rose Charvet:
"THANK YOU for a wonderful three-day joy ride that you took us through your words, session-by-session, without us noticing the tremendous impact that you kept having at the end of each session.
You have been an Optometrist whose given us a new set of spectacles to wear - when we speak to our spouse or with friends or colleagues, and even when we watch TV! That's quite a lot of day-to-day impact that a person is allowed to have! You have had the impact. Don't you think it's always great to have your cake and eat it too!"
- B N Pramodh, Co-Founder, Business Marketing System, India
"It was a life-changing experience for me to meet Shelle at Bangalore and to interact with her. She has inspired me to work harder on my goals and also not to take myself too seriously and get on with life."
- Rajan MP, Bangalore, India
"Thank you so much for your very enlightening and entertaining training. It all made so much sense and I enjoyed your style and your humour. I have already started to look at my future projects and can see how I can incorporate LAB Profiling into my work and my business. You have yet another fan ..."
-Janet Woodjetts, Corti Coaching and Training Solutions, United Kingdom
"I really enjoyed Shelle's training. An incredibly useful tool, very concrete and which you can use at work/in everyday life right after the training. As a trainer, I will use it to increase the efficiency of my courses and also for interviews.
As a mother, I will definitely use it to improve my relations with my teenage daughters. I also got so much energy from the training! Shelle is amazing! I would highly recommend it. Thanks again to Shelle!
-Aurelie de Baudus, human resources and communication teacher +head of studies, Lille, France
"By far the most popular and most appreciated keynote was run by someone called ‘Shelle Rose Charvet’! This is what I hoped and expected and for which I m truly grateful."
-Eric Parsloe, organizer of the International Conference on Coaching and Mentoring, Oxford, UK
"Shelle was just brilliant at our conference. The feedback was universally full of praise for her sessions and she’s a great personality. We so enjoyed having her with us."
-Pat Sedgley, The OCM, UK
“Shelle is really funny, motivating and inspirational. One Headteacher remarked this was exactly what she needed to help work with staff, parents and children more effectively to help raise standards. It gave her a whole new understanding, as well as the skills to develop positivity and resilience in her children, her staff and herself.”
-Helen Walker, Newcastle City Council,
Children's Services
"I attended Shelle's keynote 'Conversational Coaching.' The sort of thing you find yourself in with family members and corridor conversations. Absolutely fascinating - a completely different perspective. I have used several times already." - Olive Hickmott, U.K.
"I consider Shelle to be a genius in how to motivate people using language. Unlike traditional motivational speakers who only appeal to a narrow, 'approved' band of human motivation, Shelle incorporates it all." - Jay Arthur, Denver, U.S.A.
"Excellent two and a half days; I'm looking forward to using the LAB Profile in my business and my life. Lots of fun!" - Jeff Priestley, U.K.
"Shelle’s humor and open style made learning the material easy. I really enjoyed her examples." - Christina Bachini, U.K.
"Shelle in person is far better than the book, but the book is great too! Thank you." - Gail Erickson, Agriculture & Agri-Food, Ottawa, Canada
"Shelle is an amazing trainer: she uses stories effectively to help us remember what we learn; and she intersperses classroom teaching with fun hands on exercises designed to take participants to a new level of mastery. We all learned a lot and had a great time! As an added bonus, being with people from around the world, made for an even richer experience."
-Julie Fillion, Ottawa, Canada
"Shelle is a master trainer, with a wealth of skill and knowledge, who works her magic to equip you to consult and train at a deeper level of mastery. And what a dynamite genie she makes! The coaches are supportive and knowledgeable, providing you with meaningful feedback, and your learning process is carefully coordinated and managed. In short, the whole journey is elegant and stimulating."
-Monique Stock, South Africa
"A brilliant course with excellent presentation. I enjoyed observing the style of the trainer as well as absorbing the content." - Peter Delves, U.K.
"I found most valuable the specific examples which brought the information home and the clarity of the presenter/presentation." - Elizabeth Rodgers, Denver, U.S.A.
"Brilliantly conceived and entertainingly delivered, a course I would recommend to anyone, particularly people in business." - Lynne Phillips, U.K.
"Great presentation skills. I learned a lot about presenting as well as the primary information. Great humor and style, which made the information easier to receive." - John Welch, Denver, Colorado, U.S.A.
"I love your sense of humor!" - Myrna Hammermade, Chicago, Illinois, U.S.A.
"Very useful framework for enhancing both organizational and individual performance. I see three situations for immediate application at work." - Lynn Trantan, Chicago, Illinois, U.S.A.
"Shelle is an incredibly dynamic trainer who has a lot of experience in her subject matter and a lot to offer. Really, really fun weekend." - Vanessa Coats, Denver, Colorado, U.S.A.
"...Thank you most sincerely for addressing our conference in Dublin yesterday. We have received fantastic feedback from the delegates." - Brendan Butler, Irish Business Employers Confederation,
Dublin, Ireland
"Powerful training model that can be used for coaching, training, marketing and sales. I loved the chance to sit and hear, and then get up and try it out, and then think about it, at home with the assignments. I can't remember ever taking a better, more worthwhile course. I learned so much about myself and others. I believe I will be more effective in the future as a result of what I've learned." - Joanne McDowall, Manitoba, Canada
"Shelle is a marvellous presenter - very experienced, knowledgeable,
highly skilled and, above all, extremely funny. I love
the "I'm not perfect" attitude and very clear approach - a
wonderful one woman show! - Brilliant!" -Hilary Davis, Trainer & Consultant
“I've trained with many trainers here and in
North America, and nobody seems to know their subject as deeply as Shelle knows hers.” -John Cliff, Communication Consultant
Here's what people are saying about Shelle's Books:
The Customer is Bothering Me!
"Having designed and
delivered provincial customer service programs in a previous career life, I was
interested to see how Shelle could take, what I perceive as a subject that’s
been “done to death” and put a new spin on it. And that she did. By layering in
her experience in learning, predicting and influencing behaviours, I definitely
walked away with some new awareness about my own style and it’s applicability in
working with others. Probably one of the biggest “a-ha” moments I had was this:
we could ALL use customer service training. Although a lot of
the examples in the book relate to groups that face external clients, there is
typically a big gap in how we treat internal customers and, in this regard, any
leader could benefit from reading this book and bring the practices into their
teams. Depending on your interest level in the area of NLP, you may find the
front end of the book a little “heavy” as it sets the stage for the later
chapters. However, it did leave me thinking that tooling yourself up in
neuro-linguistic programming isn’t a bad thing in a workplace where the ability
to influence and persuade seem to be the most crucial core competency for any
leader today."
"This is a very remarkable
book!! In my own work I dealt with everything retail except People!
You ,on
the other hand, took on people, you took on the MOST IMPORTANT people in sales,
THE CUSTOMERS!
Shelle, I am
very, very impressed, not only in your applying the LAB Profile to the customer
interchange, but that you have done it so very well.
1. Your
strategies are "right on the money" (literally!)
2. Your teaching examples
are perfect!
3. Your use of a million little anecdotes to set the reader up
for the next steps, in that they are interesting, and will beautifully resonate
with the reader.
The book is
friendly, nicely written, and communicates clearly and easily how to make sales
in a way that both the salesperson and the customer can enjoy it, no matter how
tough/angry or stupid, the customer was when they came in.
A true
breakthrough! Bless you for doing the research and putting your book out there
for every salesperson who is wise enough to not only snap it up, but to put the
ideas to work for themselves and their company.
Congratulations!"
- Bill Huckabee, Market
Researcher, Ohio, USA
"As an expert in the field of public relations, I've helped many
companies improve their public images, But one problem leaders can't afford to
overlook is the images they have with their customers. Shelle's book reveals why
customers get upset and what can be done about it." -Dan Janal, President,
PRLEADS.com
“The difference between a good and a
great business is how you treat your customers. A lot of platitudes are used
when organizations talk about customer service; this book provides a
revolutionary approach and practical structure that will make it
happen.”
-Robbie Steinhouse – CEO of Gray’s Inn
Group
"Your knowledge about customer cues and ability to translate that
for
each audience is absolutely invaluable." -Eleanor Reynolds-Barrett
Director, Client Strategies,
RBC Insurance
"Shelle, the influencing tools you present, work. You use what
you teach. You demonstrate how to reach rapport with people and give my group
tools that help them deal with difficult people." -Al Gonta, Director,
Woodbridge Foam Corporation, St. Peters, Missouri
"When it comes to customer service it's
easy to find books about the effect. Shelle Rose Charvet's book is about the
cause, the effect and the solution. It's the whole picture and it will make you
an expert." -Nicholas Boothman, author of How to make People Like You in
90 Seconds or Less
“This book tells corporate leaders how
to revamp their customer service philosophies at every operational level. Rose
Charvet first contrasts typical customer philosophies, and how these
philosophies influence the customer experience. With short case studies, sample
dialog, scripts, tables, and templates, Rose Charvet teaches readers exactly how
to respond to customer emotions, stay in rapport with the customer, ask the
right questions, understand customer expectations, clarify what the customer
wants, make amends, and create a positive image in the customer’s mind.
As an author, business consultant,
corporate trainer, and business owner, Shelle Rose Charvet is the consummate
expert on business communication skills. The Customer is Bothering Me is an
indispensible manual for customer service training.” -Dr. Judith E.
Pearson, writer, speaker and solution-oriented coach.
"I knew as soon as I first came across
Shelle's previous book "Words that Change Minds" that the LAB Profile would
change the way I approach communicating with everyone, in both my personal and
business life. Shelle's new book "The Customer is Bothering Me" provides a
welcome shortcut to help with one of the most critical communication challenges
in business; dealing with customers. It's a perfect way to discover just how
useful the LAB Profile is; it captures Shelle's experience and delivers it in a
practical and pragmatic framework that anyone can use." - Martin Hill, VP
Marketing, Lawson Enterprise Software
"The power of this book is that it answers the question “why
don’t they get it?” from the point of view of both customers and service/product
providers. In these times, leaders are struggling for real help. We want more
than simply admiring the problem or some “rah, rah” philosophy. We’re all
looking for something practical that we can apply tomorrow with a difficult
customer. Shelle, you have done just that. This book is usable, applicable and
best of all -- eminently practical. It works in the real world. I know what I’m
giving my staff for Christmas." -Jim Love, FCMC, CEO , Chelsea Consulting
Group
"It’s fascinating how people who deal
with emotional clients on a regular basis appreciate Shelle’s “upset customer
process”. What doesn’t feel intuitive at first, truly is once you understand the
motivations at play and the desired outcomes. It’s win-win for your staff and
your clients."
-Jan MacVinnie, Manager, Cancer
Information Service, Canadian Cancer Society
"Customers, existing or potential,
often cannot articulate what they truly need and want. The Customer is Bothering
Me uncovers the motivation patterns that drive customer behavior. This book is
an excellent resource for anyone who can influence how customers experience your
company and your products."
-Joanna Castellano, consumer Insights and
branding expert, President, Q:Quest Inc.
"Here at Hewlett Packard we talk about the total customer
experience, as we want to delight our customers every day. This book is a
constant reminder of just how poorly customers are being treated today and how
we can obtain a competitive advantage by treating them well. I believe Shelle's
book will help you understand and communicate with your customers in a whole new
way - and be more successful as a result." -Brian Campkin,
Director of
Sales, Hewlett-Packard Canada
"The key thing that "Words that Change
Minds" and now "The Customer is Bothering me" have given me is the ability to
plug in to the unconscious motivators of the client and to motivate them
positively. My client group is not macho business folk - they are parents, most
of whom want to be good parents but some of them have abused or neglected their
children and caused them developmental problems. The inspiration from Shelle's
work has enabled me to make a real positive difference to these children &
their families - something which I am sure Shelle never intended - but which she
is entitled to feel very good about."
-John Turner, UK
Words That Change Minds
"The book is pure genius---but that only reflects the author. I’ll be giving it a third read and will devote a full week’s class time to it." -Richard M. Gray, Ph.D. Assistant Professor, School of Criminal Justice, Fairleigh Dickinson University
"Congratulations on a most brilliant book. I have not read another book with such excellent coverage on meta programs well presented and very easy to understand and use. Thank you for that." - Gavin Ritz,
Human Resources Consultant,
Auckland, New Zealand
"Using the LAB Profile after reading and enjoying your book will enable me to better calibrate to the situation of any team. So I can even better react to the moods and problems of the different teams. The main problem in doing…project work is that most money is wasted by all the personal problems and moods of the people. Imagine, we did recalculation and found out that in one project we had planned to spend about 250.000 DEM. Finally we spent 400.000 DEM and we found out that the same thing could have been realized with 85.000 DEM. We localized the problem in our way of building teams. Rebuilding the team, changing some members to other teams brought us great success. We now have teams consisting of people who discuss and exchange ideas without fighting. So, dear Shelle, let me say Thank You for this book…" - Henning Hirschmann,
Germany
“Excellent book - would recommend this book to anyone wanting to use NLP in the business world. Written in a down-to-earth, extremely readable, interesting style with useful real world examples ... and with a great sense of humor!” - David Kintler,
President, SalesWinners, Inc.,
Coral Springs, Florida
“After reading Shelle’s book, I asked her to train my management, customer service representatives, consultants and sales staff. Not only does it work in achieving bottom line results in business, she also taught my wife and I how to communicate at a new level. Shelle is the master of influential communication. I strongly urge all business leaders to read this book .... it could change your life!” - Richard A. Grehalva,
Vice President, CSC Health Care Systems,
Birmingham, Alabama
“Words That Change Minds is a remarkable book. Shelle illustrates in clear language, those factors that will motivate people. She demonstrates how to communicate, how to sell, how to manage, all the while respecting people at a deep level. Her examples, often highly amusing, will allow you to recognize those around you, AND to know what to do about them.” - Jack Canfield,
Culver City, California
“I strongly recommend this book to anyone who really cares about other people and how they think”. - Peter Kline,
Co-author of Ten Steps to Learning Organization,
South Bend, Indiana
“Not everyone is influenced in the same way. To know the difference is all the difference. If you want to be successful in influence, this is the book. If you want to hit all the pitfalls, don’t read this book”. - Daniel DeBlock,
Columbia, South Carolina
“Using the technology described in this book you will recognize how a person is motivated (or motivates himself), and how a person would like to organize their work. It is clear that once you have that information, it becomes "easy" to organize work in such a way that they get the kind of job that will fit (or in other words: this is how you hire for attitude and manage to retain people!). When I saw the first version of this book in 1995, little did I know that 5 years later 50% of my income would be linked to applying the lessons from this book…This is really powerful stuff that helps companies to get a competitive edge…If you didn't know about it, feel free to consider it one of the best kept secrets!” - Patrick Merleverde,
Author of 7 Steps to Emotional Intelligence,
Lembeke, Belgium
“Shelle presents the LAB Profile (developed by Rodger Bailey) and its applications with a friendly style as she does during her trainings. The importance of the LAB Profile tool is that it is for everybody, it is powerful in order to understand, predict and influence others' behaviour, and it works! I really suggest you not miss this powerful reading. I would have never gone to the LAB trainers' training certification course, [taught by] Shelle, from Italy if it was not worth it!! - Fabrizio Pirovano,
Milan, Italy
“This book presents meta-programs (the content-free filters we use to make up our model of the world) in a simple, understandable and highly readable way. It's based on the Language and Behaviour (LAB) Profile developed by Rodger Bailey - a simplification of the original 60 (!) meta-programs down to 14, along with the questions you can use to elicit them. This is a kind of psychometric test, although as people may have different meta-programs in different contexts, and they may change over time, it's not about pigeonholing people. Shelle also tells you the kind of language to use to reach particular kinds of people - useful in sales, negotiation, motivation and deciding who to hire for a particular job. The book is chatty with a good sense of humour. As an NLP trainer I recommend it! - Andy Smith,
Transformation Training,
London, England, UK
Comments from LAB Profile Consultant/Trainer
Certification Program Attendees
"Great atmosphere, contacts, delegates. Theory and practice quite balanced. Very professional! Great to learn from role models living the LAB Profile! Thank you. Please continue with the program, let’s spread the news!" -Patricia Tonak, Germany
"A fantastic experience I recommend highly to all of you who want to improve your influencing language. We were a great bunch of people from all continents with various background and objective. There were NLPérs, coaches, Teacher and Business people, etc. We were all very different, but had in common the interest in influencing and motivating ourselves and others with Words that Change Minds. And the trainer, Shelle Rose Charvet, was able to connect to all of us and “pick us up at our individual bus stop” and move us way further. I can say fro myself that the LAB Profile in a great tool with all of its flexibility and depth. I am really curious to how far I can go now….." -Anne Piper, Denmark
"Absolutely excellent! It delivered much more than expected. Although difficult and frustrating at times, it was an excellent opportunity to stretch and grow. Fantastic knowledge, explained in a very simple way. Always engaging and energetic. If I could only model ¼ of this I would be very happy!" -Gemma Norman, United Kingdom
"Excellent! Well-structured and the flow reinforced learning. Great energy, humour and commitment to our learning. Great experiential learning!" -Michael Cahill, United Kingdom
“Life changing – as I hoped it would be. Even more wide ranging uses than I’d thought.” -Sarah McCulloch, Ireland
“Extraordinary, great presentations, great pace, great people, the most positive training experience I have had to date. **** My highest Rating.” -Jim Whittle, USA
“Well designed for learning at the perfect pace. Transformational! Words can’t describe the impact on my perspective. Shelle, thank you. I was a skeptic at first and now I am an ambassador for your work.” -Patricia Tolppanen, Canada
“Excellent design, great fun, elegant process, all facilitating deep learning. Probably the best training I’ve undertaken. In fact, it is the best! I recommend it. Thank you!!!” -Joan Bird, United Kingdom
“Perfect fit at the right time at many levels, from the timing of tasks and activities up to my own personal timing for my own life.” -Brad White, Canada
“Very professionally organized! The best seminar I have taken internationally. The coaches were well trained. I really enjoyed meeting the other students. Very professional with caliber from different cultures. Shelle kept us entertained. Her knowledge and expertise brings an abundance of wealth and wisdom. I love her sense of humour and openness.” -Yukari Horiguchi, Japan
“I do not have enough words to describe the quality of the training, the warmth, humour, sensitivity, choice of coaches in this training.” -Teresa Pignatelli, Luxembourg
“Fantastic! Just do it! My coach was caring and attentive and supported us all so well.” -Julie Silfverberg, Ireland
"First of all I thought that Shelle was kidding when she mentioned that I could mix business and pleasure in Tuscany. I thought that I would have pleasure anyway in Italy, and that the last thing I would need was to have a training there..... Lucky I was totally wrong. I had massive pleasure and... the fun still goes on. Somehow I had an important personal break through. All of a sudden I realized what really mattered to me and now back in Amsterdam I transform my business according to new priorities..... Little by little life really starts to be different now..... : )"
- Albert Both Talent coach, Netherlands
"The LAB Profile Certification class was by far the best training experience I have ever had. There were standards to meet and it was hard, making and keeping the certification itself valuable. I met and worked with a diverse international group of people (both staff and students) who just sparkled with light and energy - it was such a privilege to work, study, and play with them, and now to know them as friends and contacts throughout the world is invaluable. (Hey, if I want to see the world, I have a place to stay now in Austria, Ireland, France, South Africa, Australia...the list goes on!) Oh, and my emerging business now has a much clearer and cleaner focus. I left feeling prepared to move forward with more confidence than ever before."
-Mia Corinha, Massachusetts
"Language is the powerful tool of influence in communication, and when it is used with integrity it is irresistible. I went on the LAB Profile course in 2007 to learn new things about how people communicate. I am a lawyer practicing law in Ireland. Lawyers are great communicators in court, in meetings and so forth, but we are not good communicators when it comes to communicating with our clients. I wanted to understand, why we are such poor communicators with our clients, in the hope that I could pass my knowledge onto other lawyers. The Lab Profile course taught me everything I wanted to know and more. I strongly recommend the course to anybody who wants to be an irresistible communicator."
-Johnny Bourke, Dublin Ireland
What would I tell someone who wants to take the LAB Profile training?
If you enjoyed the book and want to take your learning to a greater level, consider taking the LAB Profile certification training. In ten days, you will acquire a deeper understanding of the LAB Profile patterns, allowing you to use this tool with confidence.
Whether you want to apply the LAB Profile to recruiting, team building, coaching, marketing or other areas, the training and certification program will give you effective tools you can apply right away. But, don’t take my word for it, see for yourself! -Julie Fillion, Ottawa, Canada
" This is a challenging course where qualification standards are set high, so too are the standards in relation to course delivery, coaching support and supporting material. Shelle's high octane commitment lights up every day throughout the course with a dedicated, luminary, delivery of this most resourceful of skills. I am taking these new skills into the world of conflict resolution, I am particularly happy to do so." -Martin Snodden, Belfast Ireland
"Attending the LAB profile consultant/trainer programme is like going on your very own magic carpet ride – genie included in the price (Shelle of course!) Naturally, you pick your destination, but if you are serious about investing in yourself and your future, and exploring possibilities, then this is the programme for you. Not only do you get to develop your understanding of how to use words that change minds, across contexts, but you also learn how to avoid potential booby traps that could tarnish your success.I have no hesitation in recommending this programme to anyone who wants to learn more about influencing with integrity. It has certainly been one of the highlights of my career – personally and professionally." -Monique Stock, South Africa
“Thank you for the Words That Change Minds Certification Experience, it is proving to be incredibly useful over every aspect of communication we encounter. I learned so much from the program and many of the really valuable lessons that have stayed with me are from the coaching sessions where "things" just happened unexpectedly but gave such insights into how we all communicate. It was a great learning experience!” -Richard Pentreath, Managing Director,
Krumbs-Aha! UK
"Challenging, enjoyable, supportive; an intensive and valuable learning experience. A really worthwhile experience on many levels!" - Shona Mitchell, People Matters, Scotland, U.K.
"Very challenging and I feel very privileged to have been a participant in the program. Many thanks to you, Shelle and Melody as well as the coaches and participants for one of the most meaningful learning experiences." - Marlene Thicke, Canada
"Shelle, you and the coaches have given me much, much more than I would thought in my wildest dreams. It is a practical, highly useful training and the best I have ever received in my life." - Wim Thielemans, Belgium
"Great structure - the best in terms of planning I've ever seen. Supports very well the gradual development of learning. Excellent presenter." - Andy Szekely, AS Training & Consulting, Romania
"Well-structured, well-paced, good balance of theory and practice... and well-delivered! I enjoyed the course very much and learned a lot about the LAB that I will take with me." - Nicholas Von Zweigbergk, U.K.
"A very thorough learning experience. I really feel like I've earned my spurs which is satisfying. Fantastic presentation - very engaging - Thank you!" - Brigitte Jaquillard, U.K.
"Best course I have ever done in terms of value and benefits to me personally." - Shaun Wilde, Cellwork Ltd., U.K.
"Expectations met and overtaken. Great structure. Good use of time and presence of coaches. Best course I have taken. Really demanding so that achieving a result here means excellence in the field." - Jason Cox, Studio Pirovano Consulting, Italy
"I appreciate the last few days dealing with all the options for application--my picture for the profile has expanded and I have already been able to incorporate what I learned in my every day activities outside of the program." - Jeanne Theriault, Canada
"A really great impressive experience for me. Thanks to my coach and to you Shelle!" - Herbert Lange, Germany
"Here's how I use the LAB Certification for my work:
1. For my own development as a trainer, enhancing the understanding of the students by using appropriate language to meet the students where they live.
2. To ensure that handouts are designed for maximum utility based on students particular requirements from training.
3. As content, to train sales people, so that they have more flexibility with their clients, more success with their sales calls and presentations.
4. As content, to train proposal writers, so that they know that document design responds to needs of specific customer types.
5. As content, to train project managers about communication styles, for client meetings, for senior reporting, and for team communications." - Joanne McDowall, Proposal Dev. Specialist, Trainer, & Professional Speaker,
Manitoba, Canada
"Of all the NLP courses I've attended, the LAB Profile Certification has proved the most lucrative. Since I took the program a year and a half ago, it's paid for itself several times over. Often people in organizations don't have a vocabulary to talk about the language they use. Using LAB profiling means we can discuss sophisticated uses of language without the need for jargon." - Fiona Wright PhD, Consultant in Written Communication Skills
"I am using the LAB with coaching clients (The conversational coaching is a real help here) and also as part of my marketing company which provides niche relationship building marketing solutions. Needless to say, I am really proud of the service we provide and I use the LAB when helping clients write their newsletters or when I go on a sales call. The LAB is an amazing tool and I am so glad I attended the course." - Ian Northcott, Northshaw Marketing, U.K.
"Shelle, there are not yet words to describe how wonderful a teacher you are and how brilliantly you put the pieces together. Is was not only two weeks of learning, it is many months of learning." - Taija Teitto-Hassan, I.O.D. Counseling and Training, Helsinki, Finland
"...a comprehensive learning experience. The combination of demonstration, explanation and practice helps expand understanding. This is an important program. It provides direct and immediate applications for the corporate environment for both internal and external consultants. The insights gained change your perspective and approach forever." - Peter Dixon, G.I. Group Product Manager, Astra Pharma, Mississauga, Canada
"Over the past 10 years, I've taken a number of NLP-related training. Too often, I've left feeling overloaded, not empowered. This certification training was different. It gave me immediate access to incredibly useful skills, while still providing a depth of learning that I can develop for years to come. I consider my two weeks in Burlington to have been very profitably spend. All training should be this good!" - Chris Herbert, The Insight Group Inc., Tempe, Arizona, U.S.A.
"Shelle, you are a fantastic trainer. Your ability to structure a learning experience is tremendous -- but even more impressive is your ability to spot what is going on for each individual in the room. Awesome. My relationship with the English language is altered forever." - Anna McQuaid, The Centre for Commercial Creativity, U.K.
"This is a life changing experience, a turning point in my life. This is now my 'core tool' for understanding people. This is the first course that I have attended where I truly felt that what I have been taught has been integrated and embodied within myself." - George Nel, Centurion, South Africa
"Content highly relevant to me. Context had very good energy, and facilitated stretching. It was a sufficiently comfortable way to get outside my comfort zone regularly! Thank you for sharing all the hard work you've done, Shelle! I appreciate the depth and breadth of your development and application work -- you're a great model for me." - Laurel Sandford, Chicago, Illinois, U.S.A.
"Excellent -- Intense -- Satisfying. The program design allowed levels of complexity to be steadily layered into overall understanding of the profile and its application. I achieved the course and personal objectives fully and so much more." - Phil Stephenson, PS Training and Development, York, U.K.
"The most enriching and powerful program I've attended. Seeing masterly at work, in all the areas we covered was the best modeling example I have seen. This seminar... was the turning point that is going to launch me into taking my professional life in my own hands. I have gained skills, which allow me to achieve my objectives." - Chillina Hills, Taverny, France
"This has been a most rewarding and intensive experience. Every part of the program was first class. Professionalism was evident throughout the course. I particularly appreciated Shelle's wealth of knowledge and talent to present with such authenticity. Her sense of humor lightened up the intensity of the learning process for me." - Mary Demetria Davis, Lawrencevill, New Jersey, U.S.A.
"Expertly put together. I have been assisted to take a quick, steep learning journey. I have been able to grasp concepts and ideas, put them into practice, and learn for myself. I've been able to make a dramatic improvement in my skills in understanding and communicating with others. The approach to teaching/learning has been wise, practical and enjoyable." - Ian Crouchley, London, U.K.
"Great, professional, fun, lots of work." - Christiene de Vries, AlterVision, The Netherlands
"It was brilliant; thanks to Shelle and the coaches for creating such an exciting and fun learning environment!" - Ana Sanchez, Milton Keynes, U.K.
"Excellent in-depth program equipping you with expert knowledge and experience that can apply not only in work but in everyday life." - Chris Humphreys, Kingswood, Tadworth, U.K.
"I thought this was excellent - it exceeded my expectations and has given me much to take away - both professionally and personally. Shelle, you state that your area of expertise is communication and influence - that is exactly what I have experienced. Stretching, rewarding and fun. Also a very good coaching team that was supportive and held the learning space extremely well." - Mark Thompson, London, U.K.
"Excellent. Lots of learning above and beyond what was expected. Goals fulfilled." - Ian Northcott, Worcs, U.K.
"I came with a lot of trepidation. I knew it would be tough, but I was totally committed to this. There were times when I was tired, or anxious and I was carried through those moments, by Shelle, the coaches and the colleagues on the course. I loved Shelle's style and have learned huge amounts. What a model! Well, well worth the investment! What a great bunch of people to connect with." - Merilyn Parker-Armitage, Bristol, U.K.
"Lasting and profound. What started off as tools and techniques turned seamlessly into appreciation of self and others, which for me, is magic. Fabulous, outstanding! Coaches were great! - Gill Shaw, Twickenham, U.K.
"Excellent - real stretch, real insights, practical application and fun. I feel so much more resourceful now.
Thank you Shelle and coaches." - Jenny Partridge, Berkshire, U.K.
"Great structure that has brought the individual aspects and combinations of the profiles to life in very real and practical ways." - Neil Garrett-Harris, Sheffield, U.K.
"Time well and worthy spent! Shelle, you are a wizard professionally and great as a person." - Amnon Tsvieli, Arava, Israel
"Fantastic, more than I ever imagined. Very well planned and structured with the attendees development centric to the course rather than the course being centric. Far exceeds all my high expectations!" - Susan Terpilowski, London, U.K.
"I have a sense that I really learned (the use of) language for the first time in my life (as a linguist)." - Akihiko Uechi, Osaka, Japan
"Excellent learning, massive stretches, huge variety of applications, great fun - one of the best training courses I've been on; possibly the best. Loved every minute. Thank you and very cleverly crafted design of course! Especially last morning." - Nikki Highmore, Worcs, U.K.
"Well structured; elegantly delivered with great humor What a great experience with such wonderful scope." - John Killman, Bucks, U.K.
"Extremely well organized with a varied itinerary leading to great changes - in me. I'm really pleased to have attended - it was great." - David Baynes, Lancashire, U.K.
"With this course not only have I reached my outcomes, I have great information and know where to go with the LAB Profile." - Arturo Nicora, Switzerland
"Superb program! Wonderfully presented. The ease with which Shelle layers in the language patterns, the anchoring, the 4 mat, etc, etc, is a great model. Loved the program. Learned loads and can apply everything to my work immediately." - Fiona Wright, London, U.K.
LAB Consultant Trainer Coaches' Comments
"Coaching during the LAB Profile course was definitely the best thing I have done this year. It allowed me to experience the whole course again, but then from a totally different perspective. I also liked the fact that I could coach in German now. It has taken everything that I already knew to much higher and deeper levels!"
-Albert Both, Amsterdam
"It was my great pleasure to participate as a coach in this exciting seminar - first of all because of the fantastic team you had chosen to work with. I also really liked the way the programme stretched every of us - the participants, the coaches and - maybe the presenter.
Being part of this great team gave me much deeper insight for my own seminars of the LAB Profile.
A great experience - thanks a million." -Klaus Voss, Germany
"If you want to become the queen of the sound bite, hang out with Shelle. Over the 10 day period, you'll watch yourself convey accurate, meaningful messages - inside two sentences. Don't know about your world but in mine, that's a cool achievement. I'm still practising of course!" -Toy Odiakosa, UK
"Shelle, working with you, the other coaches and the whole team of participants during the LAB Profile Certification Program has been an incredible experience for me-- all three times! When you add all of this “people” stuff to a process and methodology that works, the end result has been a change in the way I conduct my business which has yielded excellent personal and professional results. And . . . . there is still a great deal of untapped potential to be explored. Yippeee!
Coaching my two integration teams and hearing the course content again gave me the opportunity to check my own skill level, which allowed me to pat myself on the back in some areas and pay greater attention to others. I had an opportunity to watch each participant’s skills grow regarding their LAB Profile knowledge and expertise, and at the same time, an amazing story unfolded during the two weeks we were together. I watched people from around the world figure out how to make their cultural, gender, age, etc. differences work for them and their team. Both times my collection of five individuals transitioned into supportive work teams, and they developed a great fondness for each other that I think will continue long after everyone has gone back home.
I have attended many, many training programs, but none of them have had an impact on the participants like this one. Congratulations and please keep this going for a long time to come."
-Nancy Klepper, New Jersey, USA
"Coaching on the LAB Profile Trainer & Consultant program was stimulating, challenging – in a good way – and for me, embedded the learning at a deeper level. It was fascinating to see the training from another perspective, like the ostrich taking his head up and looking all around and noticing how much was happening, which as a participant I was not aware of at all.
Working with the culturally diverse participants and listening in to ‘catch them getting it’ really honed my skills and I felt much more in charge of all the patterns at the end, even the ones I did not know I was not clear on to begin with.
It was also a great opportunity to model Shelle and tap into her boundless knowledge, energy & enthusiasm. Her use of metaphor. Her observation skills. Her group facilitation and mastery of the material.
Finally working closely with a group of coaches who shared all their knowledge generously and were lots of fun was terrific. Don’t think about it, just do it, you’ll be glad you did. The choice is up to you…."
-Julie Silfverberg, Cork, Ireland
"I'd like to explicitly say "thanks you so much" for having given me the opportunity to participate as a coach in your program. You told us not everything needed to be perfect, but I think you do everything to run the program at the highest possible standard.
It was challenging but I always felt safe and was certain the network of trainers and other coaches would be there to carry things forward (which is totally different from failing with something and getting things corrected retroactively). I benefit quite much from actually doing things so this experience has a huge value for me." -Andreas Trilling, Dortmund, Germany
"... it was a very special two weeks, a fantastic group of coaches and participants and of course you were wonderful! I learnt a huge amount, much of which just appears from time to time! Your energy and enthusiasm was infectious and whenever I think about that time I get big smile on my face. I honestly wonder what it is that you do that has enabled me and I know others to have such unique experiences. I shall miss not seeing you next week."
-Mark Thompson, United Kingdom
People who liked "How to Increase Sales in Tough Times"
"Thank you for this program. It was very useful and it’s amazing how I continue to learn more and more about the LAB profile and its uses.
I really liked how to “Create a frame for the value of what you offer” You gave us great three questions to consider from the customer’s point of view. Our company's value offering to clients has changed now during this “crisis” and we need to re-think our positioning. I will be doing this exercise with my business partner tomorrow.
It was a real A-ha! moment when you showed us how to “Get attention!” I realize that we have been using language where we build on the process they have been doing. In this current climate we need to change this dramatically.
And I really appreciated how to use visual metaphors to communicate what we do." -Kamaljeet Pentreath,
Managing Director, Krumbs A-ha!, UK
"I am incredibly happy that I took the chance to attend this program. It was great to hear your tips and advice." -Andreas Dorn,
Asia Mind Dynamics, Malaysia
"It helped me the most by reintroducing concepts, from NLP and your book, that I've learned and have not thoroughly put into my vocabulary. This was a postive reminder of subtle ways to distinguish my self. The visual metaphors, The way to match match match and lead. I liked the focus on the behavior of the other, and the cues to look and listen for.
Your story about purchasing a car was a prime example (or not) of sales differentiation, that I want to bring to my clients.
" -David Tolkin CFP,
Forest Hills Financial Group,
Bohemia, N.Y.
"I found the whole program very useful and in particular the part about how to meet people at their bus stop, and I also liked the idea of creating a visual metaphor for what I do. The tip about what I call my business is also helpful as are what people's attitudes are likely to be in a crisis.”
-Barry Gribben,
Belfast, Northern Ireland
Solving Communication Problems
“I was driving to work and trying to prepare myself for what I knew was going to be a very difficult interview with a member of my staff whose behaviour towards another colleague was giving me great concern. This person was beginning to interfere in another person’s workload to an unacceptable point. Furthermore I had always had a problem ‘getting through’ to this member of staff and was struggling to think how I would be able to achieve this.
Listening to the Solving Communication Problems with the LAB Profile, I realised that the person in a case study on the CD demonstrated very similar personality traits to the person I was going to have to interview. I became more and more interested in what was being said and pulled over so that I could listen to the discussion with even greater concentration. One phrase that was suggested was a ‘Double Away From’ statement.
I scribbled it down and had it in front of me when I got to the interview – and used it. It provided the breakthrough that I had been looking for and gave me the entrance point to be able to explain to them that although I understood where they were coming from, their behaviour could be interpreted as being frightening and intimidating – something they were completely unaware of.
Thanks, Shelle – LAB Profile definitely works!!”
-Michael Whitcroft,
Managing Director,
Scriptographic Publications Limited, UK
Irresistible Presentations Testimonials
“I got a lot out of the course, and felt it was packed full of new ideas and strategies for me. I will certainly apply them a bit at a time to integrate the ideas in the muscle. You've created a very supportive and warm environment for the attendees which helps a lot when many people are coming with high levels of anxiety. I went on a presentation course last year and this one was far superior from my point of view. Shelle is an excellent presenter and trainer and a great model for us. I would very much recommend this course.” -Jenny Nabben, Head of Change Management
“The program helped me consolidate a number of previously disconnected pieces about what makes for an ‘irresistible presentation’. Now, I not only have a number of POWER tools in my tool kit, but I know how to bring them together to create the finished product: a presentation with impact! Whether the context is meetings, one-on-one discussions, the boardroom, I now have an elegant set of tools available to me.” -Sam Maroli, Managing Director, Interservefm Ltd
“Proof that working with someone under their guidance is far better than listening to CDs (which one of my trainers recommended to me!!) and that as always working in groups leads to a better understanding.” -Rosie O’Hara, NLP Trainer
“Excellent course, really develop skills ... does increase confidence. The course was well run, congruent – anticipated the audiences’ needs (yes, each member), and addressed them. Quite a feat for anyone – Shelle is raunchy, stylish and sensitive all rolled into one. Great experience.” -Barbara Woodrow, Deputy Director of Nursing, National Health Service
“What a great three days. Presenting is my biggest fear and I felt safe from the beginning which was very important. HUGE amount of information presented in digestible sized portions and cleverly woven together to create a whole new way to look at it.” -Liz Lee, Stress Management
“Fantastically condensed and detailed yet paced, do-able. Everthing you need to learn in as short a time as possible. Very happy I came along.” -Michael Foley, Executive Coach
“This was a valuable and impressive seminar that has greatly increased my confidence in my presentation style. The pacing of exercises and content was perfect. Many valuable ideas were covered that I will integrate into my communications with others in the future. I would advise anyone thinking of taking this seminar to do so, as the atmosphere was supportive and encouraging. Shelle did an excellent job of building a co-operative and positive atmosphere.” -Liz Amesbury, Dyslexia Co-ordinator, University of Wolverhampton
“Shelle creates a safe and supportive environment – helps people work at their own pace. Materiel applicable in lots of situations. Confidence as well as competence builder. Well worth doing.” -Brigid Breckman, Self employed
“A level of prior NLP knowledge and experience is helpful. Otherwise sign up.” -Mike Rose, Police Officer, East Midlands Police
“Wonderful to have the insight into The System plus structure and skills rather than presentation ‘context’! To have made so much progress in three days is really something and will give me a lifetime to practice! Also feel I made progress in the ‘human’ areas of presenting which I really needed to make a ‘big jump’ in my effectiveness, credibility and impact. Thanks for a wonderful and supportive course!
And I suspect that this is the first course I’ve been on where people won’t spot that I’ve been on a course!” -Cassandra Brown, Managing Director, MED-EL UK Ltd
“Shelle truly lived up to all expectations and was IRRESISTIBLE as a trainer. Many thanks. I feel I’ve learnt tons! Managed to get out of my comfort zone frequently and ‘Just do it’. I’ve become more confident and learnt to trust that it’s all a big learning curve and can’t be perfected overnight. A very safe environment in which to make mistakes – learn from them. Would highly recommend others and my comment would be ‘Just go for it’ – it’s an opportunity you can’t afford to miss. Shelle truly is irresistible – you’ll have such fun as you learn. Many grateful thanks.” -Liz Philpott, Reflexologist and Health Creation Mentor
“I think the three day course is excellent value for money as it cover all the key areas that help to build the tools, skills and experience needed that can be taken away to develop and practise.” -Glenda Yearwood, Study Support Co-ordinator, Outreach School Of Learning
“It’s an immensely useful three days – lots of tips and practical applications. Definitely come along and decide for yourself.” -Kate Atkin, Freelance Trainer, Aspire 2
“I came to build on very basic presentation skills. I wanted to learn from an expert rather than trial and error. I now have some techniques, ideas, and formulae that I can adapt for different circumstances. I enjoyed the three days but felt a little disadvantaged by ignorance of ‘lab’ profiling. The practise sessions were invaluable and the other course members friendly and supportive. I feel more confident as a consequence of coming on the course and motivated to continue to build skills!! Thank you.” -Caroline Clark, Freelance Presenter in Schools
“Tell Others. Understand NLP Basics/LAB Profile first. As often as referred to.” Nicola Hill, Cardiac Physiologist
“This course really changed the way I view presentation from focussing on content to concentration on the audience. The ‘oh yeah’ moment for me was to do with confidence levels and the idea that nerves come when I am not focussing enough on the audience and too much on myself. Perhaps this morning discussion should be a formal part of the training.” -Karl Firth, Sales Manager, St Jude Medical
"I had a group yesterday and it had two pressed souls and one who was very nervous.
I tried out the opening script for Presenting Ideas to Skeptical People. It worked! The two compulsory attendees listened all day (and took part in the exercises). The nervous one .... I saw her visibly relax half way through the intro.'" -David Forster,
Senior Staff Development Trainer, UK
"I was struggling on how to present information to a group of 75 people who were in a treatment center for substance abusers . In listening to your tape about how to motivate skeptical people, I realized I was planning on using TOWARDS motivational language; when they really are motivated by AWAY FROM language. I switched my language and held their attention through out my presentation." -
Frances L. DePonio, MBA, MS, TLLP,
Therapist
