Everything you do influences the emotional state of your customer. Everything you do determines what the customer believes about your company.”
- Shelle Rose Charvet
Ideal for call center staff and management. Perfect for transforming attitudes toward difficult customers.
Your knowledge about customer cues and ability to translate that for each audience is absolutely invaluable. I look forward to continuing our relationship as we integrate this learning as part of the way we work."
Many people who deal with customers every day feel overwhelmed by customers who are:
hard to deal with,
impatient and demanding,
want something for nothing,
won’t do as they are told,
want special deals just for them and
are VOLITILE!
The GREAT CUSTOMER ATTITUDE SHIFT
HAS HAPPENED!
Do your people know how to respond? Client service staff and even managers are often hard-pressed to know what to do while the client vents his or her fury.
In this program Shelle shows you how to turn angry calls into sales. In seconds.
Learn how to use every opportunity to meet your clients’ needs and have them coming back.
Shelle, the influencing tools you present, work. You use what you teach. You demonstrate how to reach rapport with people and give my group tools that help them deal with difficult people.”
- Al Gonta, Director, Woodbridge Foam Corp., St. Peters, Missouri
Don't forget! Shelle’s new book "The Customer is Bothering Me!" will be out soon. Fill out the form below to receive immediate notice when it becomes available for purchase.
Everything you do influences the emotional state of your customer. Everything you do determines what the customer believes about your company.”
