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The Customer is Bothering Me PaperBack - NOW AVAILABLE!!!! Save $5 US when you order it before April 15, 2010

How to Change Attitudes, Improve Results and Grow Your Bottom Line

This is the first book that reveals the hidden Motivation Triggers to understand, predict and influence your customers' behavior.

*Decode how your customers actually think and make decisions

*Find out the real reasons why organizations mismanage their customers' experience

and much, much more

Edition: Paper Back Book
Price: Save $5 US and pay only $19.97 US when you order before April 15, 2010 (retail price $24.97 US)

Click here for more information and for my SPECIAL OFFER when you purchase both of my books!

SPECIAL VOLUME PRICING of $15.00 US per book WHEN YOU PURCHASE 10 or more books

No risk! If you purchase this book and are not happy with it, we will refund your money.

The Customer is Bothering Me AND Words that Change Minds PaperBack SPECIAL!!

I am so delighted to let you know that my NEW book "The Customer is Bothering Me" is now available in a print version.

I am offering a SAVINGS OF $10 US to you when you purchase both of my books. 

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Edition: Paper Back Books
Price: $39.97 US

(savings of $10 US to you)

Click here for MP3 Special Purchase

No risk! If you purchase these books and are not happy with them, we will refund your money.

Imagine knowing exactly what to say or do to be persuasive.

The Words That Change Minds Learning Program gives you the tools and information you need:

• to find out what is motivating someone, and
• say the right thing at the right time to get your message across.

This Program includes:

• Words That Change Minds: Mastering the Language of Influence, Shelle's bestselling book
• Understanding & Triggering Motivation 6 CD album, companion to the book
• Conversational Coaching CD to use the Words That Change Minds model in all your coaching:
• Solving Communication Problems CD using the Words That Change Minds model to unravel complex communication issues and find solutions that fit

Learn More...

Edition: Paper Back Book & CD(s)
Price: $156 US
(total savings of $28.88 US)

No risk! If you purchase this program and are not happy with it, we will refund your money.

Check out our special deals if you get more than one program!

By Shelle Rose Charvet

WORLD-WIDE BESTSELLER! FIND OUT WHY!

In Shelle’s bestselling book, "Words That Change Minds," she gives you a new way of thinking about individuals and groups, to help you influence and persuade groups and individuals.

• Discover the ways people unconsciously get motivated, process information and make decisions.
• Learn to use "Irresistible Influencing Language" to get what you want.
• Decode any communication problem and solve it.
• Find out how to pry open mental space in even the most closed of minds.
• Applications for sales, marketing, hiring, negotiation, teaching, training; this information can help you improve any type of relationship.

I learned of Shelle purely by accident. I was rooting through a box of books at a garage sale when the bottom of the box gave way and "Words That Change Minds" fell out. The book was in quite poor condition and had been personalized by the previous owner. I bought it, read it, then bought myself a new copy a few months ago, which I personalized and I'm still re-reading it continuously and gaining new insights each time."
- John Tattersall, UK

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Edition: Paper Back Book (221 pages)
Price: $24.97 US

........ or click here to get the e-book

SPECIAL VOLUME PRICING OF $15.00 US per book when you buy 10 or more books

No risk! If you purchase this program and are not happy with it, we will refund your money.

Check out our special deals if you get more than one program!

Save when you purchase both of these products

Words that Change Minds Book - This bestselling book will give you a new way of thinking about individuals and groups, to help you influence and persuade groups and individuals.

Learn More...

Understanding & Triggering Motivation Audio Program - companion to "Words that Change Minds" book.  Learn by listening how to motivate and influence anyone. This program, recorded live with a group and professionally edited, contains great information and lively demonstrations.

Learn More...

Edition: Paper Back Book & CD(s)
Price: $114.94 US
(total savings of $10 US)

Words that Change Minds Book and Understanding & Triggering Motivation CD Program

Words that Change Minds Book and Understanding & Triggering Motivation MP3 program

No risk! If you purchase this program and are not happy with it, we will refund your money.

Check out our special deals if you get more than one program!

The LAB Profile Learning Manual is the study guide used in training the "Words that Change Minds" model. Beautifully illustrated with clear definitions of the LAB Profile Patterns and the Influencing Language, the manual contains short descriptions of each of the patterns for easy reference and review.

Easy to use Profiling Sheets included.

Edition: Paper Back Book
Price: $49.97 US

No risk! If you purchase this program and are not happy with it, we will refund your money.

Check out our special deals if you get more than one program!

"Expert Women Who Speak" provides women with information and strategies that meet the challenges of their lives. Thirteen co-authors - all professional speakers and experts in their respective fields - come together to bring you their collective wisdom. And, like you, they are women with busy lives, so the suggestions and solutions they provide fit with the realities of life in the workplace and at home.

In addition, their tips and tools will help you excel, make your dreams real, and assist you in uncovering hidden talents, and inner resources.

See Shelle's chapter "Presenting Ideas to Skeptical People".

Edition: Paper Back Book
Price: $24.97 US

No risk! If you purchase this program and are not happy with it, we will refund your money.

Check out our special deals if you get more than one program!

Par Shelle Rose Charvet

Le bestseller international!

Le plein pouvoir des mots vous démontre une nouvelle approche pour comprendre les personnes et les groupes. Vous apprendrez à détecter comment les gens se motivent, comments ils traitement l'information et comment ils font pour prendre des décisions - tout ceci au niveau inconscient!

Mais, ne nous croyez surtout pas - venez lire ce qu'ont en dit nos lecteurs.

Le plein pouvoir des mots est également disponible en anglais, en allemand et en espagnol..

J'ai lu avec avidité le livre de Shelle Rose Charvet sur "le plein pouvoir des mots". Cet ouvrage remarquable m'a été d'une grande utilité. Sa clarté, ses explications, ses exemples, et surtout ses résumés et fiches de synthèse en font pour moi un véritable outil de travail. Je suis auditeur interne dans une grande firme pétrolière, et votre livre m'a fait grandement progrésser dans mes techniques de questionnement, notamment dans des situations difficiles voire conflictuelles. Merci encore!"
- Philippe MICHEL, Paris

Une approche de la motivation et du changement qui s’intègre en douceur sans stress, des concepts simples efficaces et applicables immédiatement, pour une amélioration du rendement et de la compétence personnelle durable.
- Mario Doyon, Conseiller en gestion, Québec

Une approche dynamique pour comprendre la motivation. Des moyens concrets pour passer à l’action.
- Jean-Paul Plante, Direction de l’information technologique et industrielle (CRIQ), Québec

Edition: Livre de poche
Price: $24.97 US

No risk! If you purchase this program and are not happy with it, we will refund your money.

Check out our special deals if you get more than one program!

Et développez votre pouvoir de conviction
de Chilina Hills

Vous rêvez d'avoir l'aisance des grands orateurs, de provoquer l'adhésion et le respect de votre auditoire? En suivant la méthode proposée dans cet ouvrage, apprenez à cultiver votre charisme et développez votre pouvoir de conviction.

Grâce à des techniques simples, des exercises et de nombreux conseils, maîtrisez les impacts liés au langage du corps et ayez les bons réflexes. Ne vous laissez plus trahir par une voix hésitante ou des gestes étriqués et sachez manier le pouvoir des mots pour:

• Améliorer votre impact personnel et votre pouvoir d'influence;
• Asseoir votre crédibilité et votre autorité;
• Mobiliser autour de vos idées et désamorcer les résistances.

Consultante et formatrice internationale, expert en communication et influence, Chilina Hills aide les dirigeants à relever les défis du leadership en libérant leur pouvoir personnel et en développant leur capacité à convaincre et á motiver.

Edition: Livre de poche
Price: $29.97 US

No risk! If you purchase this program and are not happy with it, we will refund your money.

Check out our special deals if you get more than one program!